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Powercore X8 cannot recognise and unknown device?

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Hi guys, I just bought a power core X8 from ebay, it is used but well condition. I installed the software successfully, and the power led is on, it seems everything is well, but when i follow the manual to connect with desktop, nothing happens, no notification, no new device, and it seems that cannot recognise at all, even no a yellow exclamation mark and


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